Refund policy

SOURCEFORM Return & Refund Policy

We want you to feel confident ordering from SOURCEFORM. If something isn’t right with your order, please contact us so we can help.

Returns
You may request a return within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging.

To start a return, contact SOURCEFORM through our Contact page and include your order number. Please do not send an item back without contacting us first, as the correct return address may vary by product.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery and include clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund.

Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable.

Refunds
Once an approved return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Non-Returnable Items
Gift cards, items marked final sale, and products that have been used, worn, altered, or damaged after delivery may not be eligible for return.

Order Cancellations
Contact us as soon as possible if you need to cancel an order. Once an order has entered fulfillment, we cannot guarantee that it can be cancelled.

This policy does not limit any rights you may have under applicable consumer protection laws.